Contact & help
Talk to the AirportCarRentals.co team
Need help with a booking, or have a question about the Airport Car Rentals app? Email us, or call the line for your country. Have your booking reference to hand and we can get to the answer faster.
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Quick answers
Before you get in touch
How do I change or cancel a booking?
Use Manage Booking in the app or on this site with your booking reference number and the lead driver's email address. Eligible bookings can be cancelled free of charge up to 48 hours before pick-up; after that, the supplier's conditions apply. Refunds are returned to the original payment method.
My flight has been delayed. Who should I tell?
If you added your flight number to the booking, the supplier can usually track your arrival and hold the car for a short grace period. If your new arrival time falls outside the desk's opening hours, call the support line for your country as soon as you know, so the booking can be amended rather than recorded as a no-show.
I have not received my booking confirmation.
Confirmations are normally issued within 48 hours. Check your spam or promotions folder, then confirm the email address on the reservation. You can also open the booking through Manage Booking at any time, or email info@airportcarrentals.co and we will resend it.
Can you help with a charge applied by the rental company?
Charges applied at or after the desk — fuel, damage, tolls, late return — are raised by the rental company under the agreement you signed with them. Contact us with your booking reference and any photographs or paperwork you have, and we will take it up with the supplier through our booking partner on your behalf.
More on documents, deposits, fuel policies and pick-up checks in our airport car rental FAQs.